Adding Ethena to your allowlist

There are two components to adding Ethena to your allowlist: Allowlisting Ethena's website domain (if needed), and allowlisting Ethena's email domain. Website domain allowlisting may be relevant to any Ethena customers; email domain allowlisting is only relevant to non-SCORM customers, where Ethena will be delivering training notifications directly from our platform.

Website Domain Allowlisting

If your organization has restrictive network settings, you may need to allowlist Ethena's website domain to ensure all employees can access training. This is especially true for company devices for retail or manufacturing workers, which may have stricter settings.

If this applies to your organization, please ensure that the domain *.goethena.com is allowlisted for all employees/devices.

Email Address Allowlisting

Add Ethena's domain (goethena.com) to your email allowlist in order to ensure your organization's learners receive their email notifications. We recommend allowlisting our domain and/or IP addresses prior to your first Ethena launch. If a learner reaches out because they haven't received a notification, this is a good place to check as well.

Allowlisting Ethena email addresses prevents reminders from ending up in a spam folder. Ethena sends automated messages from hello@nudges.goethena.com and hello@account.goethena.com.

For mail management such as Google Workspaces, you may need to add our IP addresses listed below:

• 166.78.71.11
• 166.78.71.12
• 166.78.71.13

We recommend everyone allowlist Ethena’s domain (goethena.com), even if your organization has chosen to receive Slack notifications. In the event a user's Slack account does not successfully connect to Ethena, email notifications are sent as a backup.

Adding a domain to your allowlist can be done by your email administrator. For assistance, contact your IT team.