Upcoming Campaign Reminders FAQs

What are Upcoming Campaign Reminders?

Upcoming Campaign Reminders is an optional feature available to all customers that sends a notification via email as a reminder for all registered admins of their learners' upcoming scheduled assignments. 

These emails will cover all Upcoming Campaigns which will include:

• Your selected Training Campaigns
• Continuous Learning

If there are multiple assignments going out on the same day, the campaigns are all rolled up into the same email. This help to save time sifting through multiple notifications and clogging up your inbox!

What do they look like? See below!

How do I choose my email notifications cadence?:

You can choose the cadence of these emails to better keep track of all of the upcoming campaigns for your organizations learners. You can select a number of inputs for the cadence of these notifications from the following:

• 1 month (4 weeks) before the training date
• 2 weeks before the training date
• 1 week before the training date
• 1 day before the training date

These inputs are multi-select, meaning that you can choose one or all of them if you like, depending on your preference for the frequency of communications.

*If an admin has chosen more than once cadence, they may receive multiple emails on the same day.*

The emails are sent at 12pm in the timezone of each individual admin, but if no timezone exists they will be sent at Eastern Standard Time by default.

Where can admins adjust their email cadence?

Admins can access this feature in the Notifications section of their dashboard under the “Admin Global Notification” settings and clicking into “Upcoming Campaign Reminders.” From here, they can adjust their email cadence.

When is this email sent?

Upcoming Campaign Reminders are sent at 12pm in the timezone of the admin. If no timezone is provided or the timezone is unknown, we default to 12pm Eastern.